How to Choose the Best Cleaner for you!
The carpet cleaning industry is unregulated and only a small percentage of carpet cleaners receive formal training. If the price seems too good to be true, it probably is. The bait-and-switch operators advertise low prices, simply to lure you in so they can get their foot in the door and usually have additional charges for items that professionals include in their standard price.The sole decision for choosing a carpet or upholstery cleaner should never be just price. As with all professionals, quality workmanship deserves a quality price. You really get what you pay for.
Is the carpet cleaner offering multiple stages of cleaning (usually between 5 and 7) depending on the carpet type, age and condition? Does this include pre-vacuuming?
– As this provides a superior clean and reduces rapid re-soiling.
– Vacuuming with a vacuum cleaner meeting the Australian Standard 3733 – which means a hospital grade filtration system is important?
Several factors come into play when choosing someone to come into your home or business to perform service. Here are the things you should look for:
A Company with and Training Experience: The professional carpet cleaning trade has made large advances in recent years as it pertains to training. Ask about the training courses and certifications acquired by the personnel.
Courteous and Professional: The person who represents the company on the phone should be able to address your needs and answer questions professionally and courteously. The Technician who performs the work should also be knowledgeable and professional in looks and manner.
Pre-inspection: Previous to the job or immediately prior to beginning work, the technician should thoroughly inspect the area where work is to be done. At this time they are looking for and discussing any potential problems or situations as they may pertain to stains, odour, wear, or the general condition and cleaning procedures.
References: If asked they should be willing to give you references. They should also belong to an organisation that can help them keep up on the latest technology and cleaning procedures. This would be the IICRC, SCRIA, The Advantage Group or perhaps another local or national association.
Pricing: Pricing should always be fair, both to the customer and the professional. Don’t expect the low type of pricing you see in some coupon mailers. True professionals must consider many more details of safety and quality then with an untrained “cheap” competitor. The true professional will be able to demonstrate what excellent value really is.