Do you offer a guarantee?
We do offer a guarantee with our services if they solve the initial problem. If you are not completely satisfied, we will return at no charge to satisfy you. If you are still unsatisfied, we will honour our money back guarantee; most cleaning problems aren’t solved with just cleaning, for example odour issues need to be addressed differently then just cleaning, we need to remove the bacteria in the carpet or area of cleaning.
Example; heavy soiling and a smell in your carpet
Solution; Our premium care package for the carpet cleaning is going to solve heavy soiling and drying problems that you’ve occurred in the past and our clean carpet sanitiser treatment is going to solve the bacteria odour problem that you can smell.
The only reason we can make such an offer is that we believe in our service. Our equipment is unique, and our processes are unsurpassable. Additionally, we select only the type of personnel you would invite into your home or business, and train them to be experts in their field. So, relax; we gladly accept responsibility for your furnishings when we are your guest. Our priority is to serve you well, ALWAYS!
How far in advance do I need to book?
We will do our best to fit you in on the day and at the time that is your preference where possible. To avoid disappointment, we recommend booking a week in advance; however, we can usually make room for late bookings should this be required, for Summer time and Christmas period we suggest you book in a month in advance to avoid any inconveniences as we do get extremely busy this time of year.
Are you able to pick up keys?
We can collect keys from your real estate agency to offer better customer service and conveniences for you.
Do I need to be present for the appointment?
It is not a requirement that you be present for the appointment provided we can get access to the property and the account has been paid. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Some clients leave the door open for us; others leave a key in their secret spot or have a friend, neighbour or relative give entry to the cleaners. McArdles will do what we can to make the process as easy as possible.
What are your payment options?
We accept credit card (Visa and MasterCard), cash, and direct debit payments on the day with a receipt provided.
Will, I be charged a cancellation fee if I cancel my booking?
We will not charge a cancellation fee if we have sufficient notice, generally the day before. We will charge a cancellation fee if you cancel when our technician is on route to your premises or if you cancel on our arrival. Our cancellation fee in this instance is $40.
Are there any hidden costs?
When our technicians arrives at your premises before any job is undertaken we perform a full written cleaning audit on the premises, in this audit we discuss what is the solutions to your problem areas in your carpet, again just cleaning may not just fix the problem. The cleaning audit we give you is based on the information given and taken from the technicians in your premises. This can be discussed and worked out with on the day of the cleaning. All our costs are outlined on our website in full detail and on the cleaning audit. Essentially there are no hidden costs; however, we stress that you give us all relevant information to ensure the correct quote.
What is your complaints policy?
Should you have any issues with the quality of the cleaning service, please advise us within a week and we are happy to rectify any problems as per our terms and conditions.
Are you insured?
McArdles Corporation Pty Ltd is fully insured; our certificate of currency is linked at the bottom of the page.
Do you move furniture?
We work for you! we can move beds with casters, bedside tables, dressing tables, coffee tables, lounges suites, and more. All we ask is if you can move the small things from the areas e.g. shoes, toys, personal items and breakables. If you are vacating a property you should arrange to have the carpet cleaned after all the furniture has been removed.
If you are a furnished the property, we understand that it is not always practical or possible to remove all the furniture, but we can do this for you:
- We can tuck your curtains away from the carpet.
- We can tuck your bedding away from the carpet.
- If beds are on rollers, we will push them back and forward; if not we will go as far underneath them as possible
- We will clean around heavy items such as TV cabinets
- We are happy to shift one or two things here and there to help, particularly if the customer is unable to do it themselves. Please remember our technician manly work on there own and they will have to refuse to move anything that could cause him injury, or any request that is deemed unreasonable. If large amounts of furniture need to be moved, this will need to be prearranged and there will be a charge accordingly.
Do you charge for parking?
We will require to be able to park to complete every job. We have not included the cost of parking into our prices so if there is a hefty parking fee because no parking onsite is available this cost will be passed onto you as the client should you wish to use our cleaning services.
Will this satisfy my real estate requirements?
Yes, we will provide you with an excellent cleaning report that outlines what we cleaned and everything that is discussed in the cleaning audit to provide to your real estate agent and in fact, we are the preferred carpet, tile and upholstery cleaners for many real estate agencies across Orange, Bathurst and the Central West NSW.
We don’t use a one-size-fits-all plan for pricing.
Many carpet cleaners will tell you that you have to pay a specific amount of money for a certain service. However, these places will not tell you anything about many points associated with the work. You won’t hear anything about and guarantees a company makes, the equipment they use, their qualifications or anything about the service in general.
We like to ensure are quotes are accurate which is difficult over the phone. We don’t do this because we don’t know anything about what items may be in the way or what specific items are off-limits for some reason. We charge by the square metre and in some cases we can’t charge by the full room because not all spots can be cleaned. For instance, you can’t just easily move a water-bed.
Another point about quoting is that prices for upholstery cleaning can vary based on the fabric, how dirty it is and what the seating capacity might be. It’s best for you if we review your furniture in person to get a better idea of what the pricing is.
In addition, most cleaners will charge the same total amount of money per hour. For instance, if someone charges you $60 for three bedrooms and a lounge room for half an hour, that person will charge you $360 for the same place and take three hours.
If you consult us at McArdles Cleaning & Restoration Services you can be confident that we’ll charge you for what you need and when you need it. Our guarantee, our equipment and qualifications are better than what you might expect to find elsewhere.