burst water pipe in orange nsw bathurst nsw

a 3/4″ water copper pipe burst and leaking after being frozen

Burst pipes can be a nightmare and are a major concern for many homeowners. Should you meet this experience it is important that you act fast in order to minimise damage. To help you deal with the issue, McArdles have put together some tips to follow if you get a burst pipe in your home.

  • Locate your stopcock or water main. Insurance company research indicates that one in three people don’t know where to find their stopcock. It is essential for all house occupants know how to use and locate the stopcock to your main water supply – knowing this in advance allows you to act fast and minimise the damage. Stopcocks are generally located under the sink, bathroom, cloakroom, under the stairs, in the garage or in the water main on the front lawn.
  • Turn off the water. Drain the pipe of water by turning on all cold taps and flushing all your toilets. Then switch off the water heating system and turn on all hot taps to help drain the water supply system. Simply put, when there is no water left in the pipe the leaking will subside.
  • Prevent further damage. If the leak is coming through your ceiling, place a bucket under the problem area to prevent the spread of any further damage.
  • Exercise caution. If a leak has gone unnoticed for a period of time in the attic, upstairs floors and ceilings may become unstable due to the weight of retained water. Never walk across a bulging floor as it could give way.
  • Switch off the electrical mains. Never, ever touch wet electrical appliances and it is worth reminding all house occupants of this. Turn off the electricity mains without delay.
  • Call a plumber or better yet, some insurance companies will do it for you and pick up the bill of up to $2,000 for the emergency repair – covering up to four call outs per year, labour, parts, materials, VAT and temporary accommodation if your home is deemed uninhabitable.
  • Open all windows and doors to air out the affected areas.
  • Post-leak damage. It is worth noting that sometimes the secondary damage such as mould growth, corrosion and structural deterioration can be worse than the initial leak. A quick reaction time will help reduce the extent of the damage and the cost to restore your home.
  • Contact your home insurance provider without delay to speed up your claims application process. They should arrange to send out an assessor to inspect the damage caused to your home.
  • Record the damage. As a major home insurance service and damage repair provider who has been in the business since the 1972, we strongly advise that you document the damage suffered in your home; take pictures of the affected areas either on your smartphone or digital camera for safe-keeping.

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McArdles Cleaning & Restoration Technicians are the “face” of our business and more than likely the people you will have the most contact with. All of our technicians are highly trained – not only in the professional services they provide, but also in customer service. We see staff technical training as being a very important aspect of our service and hold frequent training sessions where all of our staff have the opportunity to develop and extend their knowledge.