The Importance of Swift Water Damage Inspection & Mitigation: A Case Study

Home water damage is one of the most alarming challenges a homeowner can face. Left untreated, even minor flooding can lead to significant structural damage, mould growth, and other hazards. Let’s look at a recent case study to underscore the necessity of prompt inspection and mitigation.


The Scene: A Homeowner’s Worst Nightmare

The homeowner returned from a weekend trip to discover that a flexi pipe in their main bathroom had burst. This minor malfunction resulted in water flooding the entire property. Every carpeted area of the house was affected, making for a daunting recovery prospect.

Immediate Response: The Key to Damage Control

Acting quickly, the homeowner called in experts to assess the situation. Here’s a summary of the actions taken immediately:

  1. Thorough Inspection & Assessment: Before any remedial steps, it’s crucial to understand the extent and nature of the damage. Everything from floor coverings to wall linings had been impacted in this case.
  2. Moisture & Humidity Reading: Identifying the moisture levels helps craft a tailored solution for drying and treatment.
  3. Mitigation & Safety: Immediate measures like water extraction were undertaken to prevent further damage and ensure safety.
  4. Equipment Installation: With extensive water damage, specialised equipment like air filtration devices and structural drying machines were deployed.

The Gravity of the Situation: Class & Categories

The water damage restoration industry categorises damage by class and category. In this case:

  • Class 1-2: These classes indicate the extent of damage. Class 1 is minor, affecting less than 5% of a room, whereas Class 2 represents a more significant area, ranging from 5% to 40%. Multiple rooms in this home fell into Class 2.
  • Category 1 references the water source, with Category 1 being sanitary (clean) water sources. Thankfully, the water in this situation was from a pure source.

Recommendations for Homeowners

Based on this case, here are some important takeaways for homeowners:

  1. Rapid Response: Time is of the essence. The sooner you can address water damage, the better the outcome.
  2. Maintain Communication with Insurance: Ensure you contact your insurance company. Understand your policy’s coverage limits and any steps you must follow for claims.
  3. Professional Assistance: Always rely on professionals when dealing with water damage. They have the expertise, equipment, and training to ensure the restoration process is effective and efficient.

McArdles Steps In The Cavalry Arrives

Recognizing the gravity of the situation, the homeowner reached out to McArdles, a name synonymous with reliability and expertise in damage control. Here’s how the McArdles team swung into action:

  1. Immediate Assessment: McArdles’ team commenced with a detailed inspection to understand the extent of the damage. This crucial first step informed every subsequent action, ensuring targeted and effective interventions.
  2. Moisture Metrics: The McArdles team meticulously measured the humidity and moisture levels with cutting-edge equipment. These readings were essential for devising a precise drying and treatment plan.
  3. Hands-on Mitigation: Water extraction commenced without delay, complemented by the strategic relocation of furniture and belongings. The goal was twofold: halt the damage’s spread and safeguard the homeowner’s possessions.
  4. Advanced Equipment Deployment: Going beyond standard procedures, McArdles introduced advanced air filtration and structural drying tools, which are crucial for thoroughly addressing water damage.
  5. Client Collaboration: What set McArdles apart was their emphasis on client collaboration. The team worked hand-in-hand with the homeowner, keeping them informed, involving them in decisions, and ensuring their peace of mind.

Lessons from the McArdles Intervention

This case study underscored the perils of water damage and illuminated the immense value of professionals like McArdles. Critical takeaways for homeowners include:

  1. Trust the Experts: In crises, rely on seasoned professionals. Their expertise, experience, and equipment can dramatically expedite recovery.
  2. Active Collaboration: McArdles’ client-centric approach exemplifies the benefits of active collaboration. Being involved in recovery gives homeowners reassurance and a sense of control.
  3. Value of Comprehensive Solutions: From assessing damage to deploying advanced machinery, McArdles showcased the importance of a comprehensive approach to damage control. Piecemeal solutions often fall short in such challenging scenarios.

Here are some services we provide:

McArdles Cleaning & Restoration Technicians are the “face” of our business and more than likely the people you will have the most contact with. All of our technicians are highly trained – not only in the professional services they provide, but also in customer service. We see staff technical training as being a very important aspect of our service and hold frequent training sessions where all of our staff have the opportunity to develop and extend their knowledge.