Understanding Basic Flood Recovery Procedures

The restoration of property and possessions following a flood requires the expertise of qualified damage management technicians. It is important to rely on professionals who have the necessary knowledge and skills to handle the recovery process.

Floods cause significant stress to those affected, and the aftermath can be overwhelming due to delays and a lack of information caused by the high demand on insurers, loss adjusters, and contractors. Unfortunately, this situation makes individuals susceptible to pressure from unprofessional or unscrupulous workers.

To help those affected by flood or water damage, this information aims to provide an understanding of the basic procedures that professional contractors will follow. It should be used in conjunction with advice from insurers or relevant parties. A competent damage management contractor will typically undertake the following steps:

  1. Risk Assessment: Evaluating potential risks associated with the damage and identifying any safety concerns.
  2. Assessment of Secondary Damage: Determining the extent of both primary and potential secondary damage.
  3. Control and Mitigation: Taking necessary measures to control and minimize further damage, if possible.
  4. Incident Categorization: Classifying the nature and severity of the incident to guide the restoration process.
  5. Health and Safety Information: Providing relevant health and safety information to the affected individuals.
  6. Cost Assessment: Assessing the extent of damage and estimating the cost of restoration.
  7. Reporting: Providing a detailed report of projected costs to the appropriate parties or organizations involved.

A competent organization will prioritize verifying the full extent of primary and potential secondary damage. The information and advice offered to those affected will meet common duty of care requirements.

Monitoring and recording the progress of drying is crucial. The goal is to leave the buildings and contents in the same condition as before the incident, whenever possible. If this is not feasible, the reasons and likely outcomes should be communicated to the occupier or property owner, as well as other interested parties.

After flood or water damage, the competent restorer aims to leave the buildings and contents clean, dry, odor-free, and sanitized. However, achieving this outcome may not always be possible for certain contents. In such cases, the relevant parties should be informed to consider alternative options, such as replacement.

Recovery and restoration involve returning damaged items or buildings to their pre-incident condition within an acceptable timeframe and cost. While this work requires specialized expertise, it often proves more cost-effective than replacement.

Refurbishment or replacement, on the other hand, refers to renovation and renewal. These tasks are typically carried out by other professionals such as builders, decorators, plumbers, and electricians.

Here are some services we provide:

McArdles Cleaning & Restoration Technicians are the “face” of our business and more than likely the people you will have the most contact with. All of our technicians are highly trained – not only in the professional services they provide, but also in customer service. We see staff technical training as being a very important aspect of our service and hold frequent training sessions where all of our staff have the opportunity to develop and extend their knowledge.